Procurement Analysis and Management

California Public Utilities Commission (CPUC), Communications Division

California Relay Service 3

For the CPUC’s Deaf and Disabled Telecommunications Program (DDTP), we developed a comprehensive acquisition strategic plan for California Relay Service 3 (CRS-3), a service available to all Californians who are deaf. We considered federal and State laws and regulations, the anticipated regulations and funding changes, formal input from stakeholder constituent groups, and program policies. Our work included research, graphics, and technical writing. We facilitated reviews and adoptions. We also developed a 300-page RFP for the outsourcing of multiyear, multivendor CRS-3. And we provided project development and management support throughout the procurement and implementation processes.

California Public Utilities Commission (CPUC), Communications Division

California Relay Service 2

For the CPUC’s Deaf and Disabled Telecommunications Program (DDTP), we managed the acquisition of an outsourced California Relay Service 2 (CRS-2) based on a multiple-contractor approach with third-party call delivery and reporting. This new architecture was the first in the nation to offer both multiple competing vendors for relay service and independent third-party auditing for cost and performance compliance. We provided strategic planning; RFI and RFP development; facilitation of consumer and stakeholder involvement including development of graphics and documentation for public presentations throughout the state; facilitation of FCC support; and management of the solicitation and evaluation.


We led extensive facilitation of stakeholders and program staff; numerous presentations and facilitation of CPUC executive and program management; and project development and management. We acted as the authorized Procurement Official, and provided contract negotiations and award services. We developed a 300-page RFP for the outsourcing of multiyear, multivendor CRS-2. We also provided project management oversight, coordination, and assessment of vendor implementations.

California Public Utilities Commission (CPUC), Communications Division

FCC Regulatory Analysis

We provided ongoing analysis and reporting of FCC activities and regulations pertinent to the CPUC’s Deaf and Disabled Telecommunications Program. We advised the CPUC regarding potential program and policy changes, and provided assessment and input regarding the FCC regulatory process.

California Public Utilities Commission (CPUC), Communications Division

Database for Equipment Processing Center

For the DDTP, working with and facilitating program stakeholder representatives, we identified and defined current and new program business processes for the distribution of equipment to Californians with hearing, speech, and motion disabilities.  This included functional, technical and contractual requirements for a distributed database to support the program. We specified a database distribution system to serve multiple phone utilities and a centralized warehouse operation. We developed a complete RFP, bidding and evaluation methodology, and contract language.

California Public Utilities Commission (CPUC), Communications Division

California Relay Service

For the DDTP, we worked extensively with constituent stakeholder groups facilitating the strategic development of program policies and goals. We provided project development and management, and assessment of the program to administer its relay service. We developed and issued a technical Invitation for Bid (IFB) for outsourced California Relay Service in compliance with State and federal laws. We also provided acquisition and award planning and management services.

California Department of Technology


CALNET is a critical service that provides voice and data communications to most of California’s State and local government entities. It is the State’s largest set of telecommunications and networked IT contracts, with an estimated annual value of $2 billion to multiple vendors.

For the acquisition of statewide CALNET services, we provided procurement support to acquire vendor pools for multiple categories of statewide and regional CALNET-3 services. We conducted research, facilitated key policy decisions, and designed a new RFP format that also serves as a model for future State IT procurements.

We provided formal project development and management support, and facilitated development of the 2,000-page RFP, including all business, technical and cost requirements, and special terms and conditions. We also provided technical writing and editing; preparation for publication; and procurement process and evaluation support.

California Department of Technology


For the department’s Statewide Telecommunications and Network Division (STND) (formerly DGS Telecommunications Division), we assisted in the rebid of the State’s outsourced CALNET-2 telecommunications services. We provided analysis of the State’s RFI results; assessed federal laws, regulations and court decisions relative to program development and implementation; assessed market conditions; developed the strategy for procurement in multiple awarded modules and facilitated its adoption; contributed to public media releases; facilitated development of the RFP and its publication; and provided project management assistance during the procurement.


California 9-1-1 Emergency Communications Office

New Statewide Reporting System

The State 9-1-1 Office needed a way to measure 9-1-1 call answering times, call volumes, and other performance indicators experienced at California’s 480 Public Safety Answering Points managed by local jurisdictions throughout the state, and to create a database for analysis and reporting.  For this effort we developed strategic program goals and objectives; assessed agencies’ organizational needs and requirements; conducted research including security parameters; facilitated multijurisdictional stakeholder input; developed a technical RFO for a new statewide 9-1-1 reporting system; provided project management and procurement subject matter expertise throughout the procurement; and provided project management of the implementation including change management support in the State 9-1-1 Office and in the field at multiple PSAPs.

California Department of Fish and Wildlife (DFW)

FSR for Automated Licensing Data System

For the Licensing and Revenue Branch, we conducted a feasibility study for the establishment of a networked (Internet and public network) licensing, accounting and revenue-collection system via outsourced service providers. We developed a Feasibility Study Report (FSR) and related Budget Change Proposal (BCP). We also provided strategic planning and facilitation, technical writing, and new funding models.

California Department of Parks and Recreation

Recreation and Reservations Sales Service

We provided strategic guidance for the design and acquisition of outsourced services for camping reservations and recreational sales at State parks. We developed a complete draft RFP for the desired services for departmental review, and provided guidance as requested during the procurement. This is a mission-critical project, as about half of the department’s income is from these services, and a major focus of the department’s mission is to provide the public with recreational access to State parks.

California 9-1-1 Emergency Communications Office

Strategic Statewide Database Planning

We provided long-range strategic planning for the State’s E9-1-1 outsourced system database services. We reviewed federal and State legislation, statutes, regulations and court orders, and tariffs and contracts. We identified operational and political issues from all public and private stakeholder groups.  We surveyed the state PSAPs for operational, technical and management conditions and issues.  We reviewed the impact of emerging technologies on the deployment of emergency services. We assessed alternative long-range plans and costs, and provided recommendations for statewide 9-1-1 database implementation and management.

Please reload