Relay Services

California Public Utilities Commission (CPUC), Communications Division

California Relay Service 3

For the CPUC’s Deaf and Disabled Telecommunications Program (DDTP), we developed a comprehensive acquisition strategic plan for California Relay Service 3 (CRS-3), a service available to all Californians who are deaf. We considered federal and State laws and regulations, the anticipated regulations and funding changes, formal input from stakeholder constituent groups, and program policies. Our work included research, graphics, and technical writing. We facilitated reviews and adoptions. We also developed a 300-page RFP for the outsourcing of multiyear, multivendor CRS-3. And we provided project development and management support throughout the procurement and implementation processes.

California Public Utilities Commission (CPUC), Communications Division

California Relay Service 2

For the CPUC’s Deaf and Disabled Telecommunications Program (DDTP), we managed the acquisition of an outsourced California Relay Service 2 (CRS-2) based on a multiple-contractor approach with third-party call delivery and reporting. This new architecture was the first in the nation to offer both multiple competing vendors for relay service and independent third-party auditing for cost and performance compliance. We provided strategic planning; RFI and RFP development; facilitation of consumer and stakeholder involvement including development of graphics and documentation for public presentations throughout the state; facilitation of FCC support; and management of the solicitation and evaluation.

 

We led extensive facilitation of stakeholders and program staff; numerous presentations and facilitation of CPUC executive and program management; and project development and management. We acted as the authorized Procurement Official, and provided contract negotiations and award services. We developed a 300-page RFP for the outsourcing of multiyear, multivendor CRS-2. We also provided project management oversight, coordination, and assessment of vendor implementations.

California Public Utilities Commission (CPUC), Communications Division

FCC Regulatory Analysis

We provided ongoing analysis and reporting of FCC activities and regulations pertinent to the CPUC’s Deaf and Disabled Telecommunications Program. We advised the CPUC regarding potential program and policy changes, and provided assessment and input regarding the FCC regulatory process.

California Public Utilities Commission (CPUC), Communications Division

Database for Equipment Processing Center

For the DDTP, working with and facilitating program stakeholder representatives, we identified and defined current and new program business processes for the distribution of equipment to Californians with hearing, speech, and motion disabilities.  This included functional, technical and contractual requirements for a distributed database to support the program. We specified a database distribution system to serve multiple phone utilities and a centralized warehouse operation. We developed a complete RFP, bidding and evaluation methodology, and contract language.

California Public Utilities Commission (CPUC), Communications Division

California Relay Service 1

For the DDTP, we reviewed program mandates, defined program needs, and worked extensively with constituent stakeholder groups facilitating the strategic development of program policies and goals. We provided project development and management, and assessment of the program to administer relay services. We developed and issued an RFI and a 300-page technical RFP for outsourced relay service in compliance with State and federal laws. We also provided acquisition, award planning, and management services.
 

Bell Canada/Canadian Radio and Telecommunications Commission (CRTC)

Video Relay Service Feasibility Study

We conducted a comprehensive study of the feasibility of outsourcing Video Relay Service (VRS) for all Canadians who use sign language as their primary communication. The study included research of policy and law; cultural and organizational assessments; extensive presentations; interviews and facilitation of multiple stakeholder groups across Canada; assessment of potential demand and costs, funding, and vendor reimbursement methodologies; program management options, recommendations and policies; and initial and ongoing program design, implementation, and management recommendations.

 

The 800-page report in English and French was published by the CRTC in April 2012. After national public input, in April 2014 the CRTC ordered national VRS, adopting all of Mission Consulting’s recommendations, including establishing a new program administration with a $30 million annual budget.

Please reload

 
 
 

Mission Consulting, LLC

 

1620 R Street, Suite 300

Sacramento, CA 95811

 

Tel: 916-446-5624

© 2018 Mission Consulting, LLC